Careers

Overview

We are currently recruiting for an Account Executive role to support the Account Manager at Serotonin. As an Account Executive, you will assist in the day-to-day management of both media and creative clients, providing essential support to the Account Manager and broader Account Management team.

This is a fantastic opportunity to gain a deep understanding of project and retainer work while contributing to the success of our valued clients.

Requirements

• Be a point of contact for client communications, ensuring smooth coordination between the client and internal teams.

• Assist in managing ongoing activities across client accounts, staying informed about key project deliverables and timelines.

• Help prepare proposals, presentations, and reports in collaboration with the Account Manager and relevant team members.

• Attend client meetings, take detailed minutes, and ensure actions are followed up promptly with both clients and internal teams.
  

• Provide administrative support by organising documentation, scheduling meetings, and ensuring deadlines are met.

• Prepare regular reports and performance summaries for the Account Manager and clients, ensuring data is accurate and insights are clear.

• Support the Account Management team by coordinating resources across creative and media teams, ensuring the smooth execution of client deliverables.
• Work closely with the Account Manager to ensure all client requests are actioned promptly and that progress is communicated effectively.
• Assist with tracking project progress, identifying potential challenges, and helping to resolve any roadblocks.
• Build strong relationships with clients through clear and consistent communication, handling day-to-day requests with professionalism and efficiency.
• Assist in developing monthly communication plans, ensuring client approval and engagement.
• Share weekly performance updates with clients to keep them informed and engaged with ongoing activities.

Roles & Responsibilities

• Some experience in an account management, client services, or marketing role (internships or junior roles are welcome) ideally within a marketing agency background
  

• Ability to handle multiple tasks efficiently and meet deadlines.

• Strong communication skills, with attention to detail and accuracy.
  

• Highly organised with good time management skills to support multiple projects.

• A proactive attitude with the desire to learn and grow within the role.

• Familiarity with digital marketing channels (e.g., PPC, SEO, Paid Social) and understanding their impact on client business goals.
  

• Interest in digital marketing and willingness to stay up-to-date with industry trends.
  

What We Offer

• 28 days holiday per annum (not including Bank Holidays)

• Health insurance, including mental health and counselling support

• Free daily breakfast provided in the office

• Salary ranging between £22,000 - £26,000 D.O.E
• At least 6 quarterly social events as part of the Serotonin social calendar, including yoga, Peak District hikes, and comedy nights
• Team lunches/dinners
• Pet-friendly office (hope you like dogs 🐶)
• Access to reduced optician and dental fees (via Health Shield)

Overview

This role is not for everyone.

We’re not looking for someone to run campaigns. We’re looking for someone to own them — to take real responsibility, drive results that matter, and help shape the next chapter of our agency’s growth.

About Us, Serotonin

We’re a performance-driven digital marketing agency based in Manchester, working with eCommerce, lifestyle, and FMCG brands that are serious about growth. Our clients range from funded start-ups to established global names - and they come to us because we get results.

We do strategy. We do media. We do growth.

At Serotonin, there’s no red tape, no middle management bloat, and no “coasting” culture. We move fast, challenge mediocrity, and expect everyone here to raise the bar - for themselves and others.

What You'll Do

• Own paid social campaign performance from strategy to execution — across Meta, TikTok, LinkedIn & more

• Launch, optimise, test, and scale campaigns based on hard data and sharp thinking

• Collaborate with creative, strategy, and media teams to build campaigns that actually convert

• Report with clarity - not vagueness - and tie everything back to performance

• Contribute to audits, forecasts, strategic planning, and client presentations

• Actively seek ways to do better: faster, smarter, and leaner

• Work closely with the Head of Paid Social and challenge ideas when needed

This role isn’t task-based. It’s outcome-based. Your performance is measured on results, not inputs. That’s the kind of freedom - and pressure - we offer.

What You'll Need

• 2–3+ years’ experience running campaigns in Meta Ads Manager

• Evidence you’ve improved performance on real campaigns (not just hit “boost”)

• Strong data and analysis skills (Google Sheets & Excel)

• Strategic thinking — you don’t just follow instructions, you ask why

• Ability to prioritise and manage time across multiple client accounts

• Experience with TikTok, LinkedIn or other paid social platforms is a bonus

• Desire to grow, learn, and level up — quickly

• Comfortable receiving and giving honest feedback

• Hunger to win, not just work

What You'll Get In Return

💸 £28,000–£30,000 DOE
🧘♀️ 28 days holiday (plus Bank Hols)
🕐 Flexible start/finish times
🥣 Free daily breakfast
🧠 Private health insurance (incl. mental health support & dental/optical perks)
🐶 Pet-friendly office
📅 Social calendar: hikes, comedy nights, yoga, and more
🍕 Team lunches & dinners
🚀 A role with runway - if you’re hungry to grow, we’ll back you

Who Thrives Here

You’ll thrive at Serotonin if:

• You take ownership of problems and outcomes, not just tasks

• You believe feedback is a gift — and you actively seek it

• You prefer freedom and high expectations over micromanagement

• You’re obsessed with improving: yourself, your campaigns, your team

• You think commercially, not just creatively

• You want to be surrounded by people who make you better

You won’t thrive here if:

• You’re looking to coast

• You don’t want to be held to a high standard

• You’re uncomfortable with change, challenge, or direct communication

Application Timeline

• Applications: Open 3rd July – Close 14th July 2025

• Responses: w/c 15th July

• Interviews: 14th - 21st July (first round in-person, others online)

• Start date: 1st September (or earlier depending on notice period)

Recruiters - we mean it:

We don’t work with you. Don’t call, email, or try.

Writing a job description for a copywriter is like writing in a colleague’s birthday card and, if you are a copywriter, you will know exactly what I mean by that.

So, to make things easier (for me) why not come and work at Serotonin (oh yeah, we are hiring a copywriter btw) and then you can do the words, so I don’t have to.

All you need to know is:

• We’re looking for someone with agency experience. That's because we are fast-paced blah blah highly creative etc etc but also because, if you’ve worked at an agency before, you’ll bring with you an understanding of what it takes to juggle multiple brand voices over the space of an hour without losing your mind. And that is a very specific kind of skill.

• We need someone who wants to work within a multi-disciplinary creative team, where no two days are the same (oh god these cliches please come save me). This is a place where writing is pretty much pivotal to every campaign output, from PPC ads to social media content to brand strategy. TL;DR this role has a lot going on.

• We want a copywriter who is looking to develop and progress in their career, someone who reflects our values (Tenacity, Transparency, and Teamwork) and will be a fun person to have around. Basically, not a dick.

• The salary range for this role £26,500 - £29,500, depending on your experience and what you can bring to the table

Here’s a bit more detail:

• We’re based in Manchester’s Northern Quarter. It’s a great office with good people who like working collaboratively, so we come into the office Monday to Friday 9am-5.30pm. If that’s not for you, that’s cool, but we probably aren’t right for each other :)

Day to day the role can include any and all of:

• Writing social media content and ads

• Planning and writing blogs and content strategies

• Developing or positioning a brand tone of voice

• Working alongside the head of creative and social media manager to come up with banging creative campaign ideas

• Editing content

• Writing websites and emails for a whole range of brands

• Proofreading the account management team’s emails so they don’t sound too salty

• Writing job descriptions (rather you than me 🥳)

And some perks of the job:

• 28 days holiday per annum (not incl. Bank Holidays)

• Health insurance inc. Mental Health & Counselling support

• Free daily breakfast provided in the office

• Free snack and drinks bar within the office

• At least 6 quarterly social events as part of the Serotonin social calendar, recently including: Yoga, Self-defence classes, Peak District hike, Barry’s Bootcamp, Comedy Night, Junkyard Golf, Run Club

• Team lunches/ dinners

• Pet friendly office (hope you like dogs)

• Access and reduced opticians & dental fees (via Health shield)

• Opportunity for work to be submitted against backdrop of awards ceremonies Serotonin was shortlisted for seven awards in 2022, winning four and highly commended for two

About us:

Established in August 2019, we've seen rapid growth. We are a passionate team of 20, and we're keen on adding a member who aligns with our vision and growth trajectory. Our office, located in the heart of Manchester, promotes a casual and relaxed atmosphere.
‍
The right candidate: MUST HAVE <2 years experience managing PPC & Google Shopping campaigns and wants a new challenge to work part of a small, fast-paced team on delivering campaigns at a global level

About the Role:

• Scope: You'll manage integrated PPC campaigns for e-commerce and lead generation clients spread across the UK, Dubai, Switzerland, Italy, & the USA.

• Budget Handling: Our monthly Google ad spend ranges between £50,000 and £250,000. You'll be a crucial player, joining two other PPC managers in optimising this spend.

• Key Responsibilities:Management of 10-15 PPC Ad Accounts.

• Developing Google Shopping campaigns.

• Managing Product Feed optimisations.

• Forecasting campaign strategies.

• Leveraging keyword planning tools for opportunities to grow accounts.

• Growth Opportunities: We're a fast-growing team. If you're less experienced but eager to learn, we provide training courses to upskill.

Why Join Us:

• Competitive Salary: £25,000 - £30,000, depending on your experience.

• Holistic Health Coverage: Provided by Healthshield including Eye & Dental care benefits and mental health counselling and support.

• Company pension.

• 30 days holiday package, plus bank holidays, plus company away days.

Application Process:

• Applications accepted from 6th June - 23rd June 2025

• Successful applicants will be contacted week commencing 23rd June

• First-round interviews will take place at our Manchester office between 30th June - 5th July 2025

• There will be a maximum of three interviews, the second and third may be online

• Offers will be extended from 7th July

• Start date will be from 1st September (or earlier depending on candidates notice period)

• Do not apply via a recruitment consultant - we do not work with them.

• Recruiters please do not contact in relation to the role. We will not work with you.

Overview

At Serotonin, we are a fast-growing digital marketing agency passionate about delivering data-driven insights that fuel strategic decision-making. We are looking for a Data Analyst who is highly analytical, detail-oriented, and excited to work with diverse clients across multiple sectors, including health and beauty, fashion, sports and property. This role offers excellent opportunities for career progression, allowing you to develop your analytical skills and grow within the agency.

Requirements

• Conduct in-depth data analysis for client campaigns across digital marketing channels. Provide actionable insights through bespoke reports using tools like Google Analytics, Excel, and Data Studio, tailored to client objectives and KPIs.

• Track, monitor, and evaluate the performance of marketing campaigns, including PPC, paid social, and SEO. Identify trends, optimise campaigns, and suggest areas for improvement to maximise ROI.

• Build clear, impactful dashboards and visualisations to communicate complex data in a digestible format. Assist in the preparation of presentations and reports for client meetings, offering expert commentary on performance metrics.

• Conduct competitor analysis and market research to understand the industry landscape. Provide insights on how clients can improve their market positioning and strategy.
  

• Develop accurate forecasts and budget recommendations for digital marketing campaigns, ensuring they align with client goals and expectations. Provide data-driven insights to guide client investment decisions.

• Work closely with the Paid Media, Creative, and SEO teams to ensure campaigns are optimised based on performance data. Offer insights and analysis to support the overall digital strategy.

• Support client meetings by preparing detailed reports and presentations, helping to explain data trends and campaign outcomes. Contribute to ongoing communication to keep clients informed and engaged.

Roles & Responsibilities

• At least 2-3 years of experience in a data analyst role, preferably within a marketing or digital agency environment.
  

• Proficiency in Google Analytics, GA4, Google Data Studio, Excel, and other relevant tools for data extraction and reporting. Familiarity with SQL, Python, or R for data analysis is an advantage.

• Strong quantitative and analytical skills with the ability to interpret large datasets, identify patterns, and draw actionable conclusions to support business decisions.
  

• Excellent attention to detail with a proven ability to manage multiple data points and ensure accuracy in reporting and analysis.

• Strong verbal and written communication skills with the ability to present complex data insights in a clear, concise, and compelling manner to non-technical stakeholders.

• Familiarity with digital marketing channels (e.g., PPC, SEO, Paid Social) and understanding their impact on client business goals.
  

• Ability to work independently to solve complex problems, identify growth opportunities, and make data-driven recommendations.
  

What We Offer

• 28 days holiday per annum (not including Bank Holidays)

• Health insurance, including mental health and counselling support

• Free daily breakfast provided in the office

• Salary ranging between £28,000 - £32,000 D.O.E
• At least 6 quarterly social events as part of the Serotonin social calendar, including yoga, Peak District hikes, and comedy nights
• Team lunches/dinners
• Pet-friendly office (hope you like dogs 🐶)
• Access to reduced optician and dental fees (via Health Shield)